Support

Rimote is a LAN-only remote for your Mac. Most issues come down to the two devices not being on the same Wi-Fi, or the Mac agent needing a permission. Here are the common ones — and how to reach a human.

Get in touch

Email dev@artyreal.com and we’ll get back to you. For the Mac agent, you can also open an issue on GitHub.

Setup

1. Install the Mac agent

Download the agent from rimote.app/download, open the .dmg, and drag Rimote to your Applications folder. Launch it — it lives in the menu bar, not the Dock.

2. Grant Accessibility

On first launch the agent asks for Accessibility access. This is required for the media, brightness, and navigation buttons to work. The agent shows the exact toggle; once you enable Rimote in System Settings › Privacy & Security › Accessibility, the warning clears on its own.

3. Pair your iPhone

Open Rimote on your iPhone, pick your Mac, and enter the 4-digit code shown in the Mac agent’s menu-bar popover.

Troubleshooting

My Mac doesn’t show up on the iPhone

Make sure both devices are on the same Wi-Fi network. Many campus, office, and hotel networks block device-to-device connections — on those, tap Connect by IP address on the search screen and enter the IP shown in the Mac agent’s popover, or use a personal hotspot.

Pairing never shows a code

That usually means the iPhone couldn’t reach the Mac (a blocked network). Try a personal hotspot or the Connect-by-IP option above.

The agent says “Action needed” after I granted Accessibility

Make sure you’re running the copy in your Applications folder (not from the mounted disk image), then toggle Rimote off and back on in the Accessibility list. If an older copy is listed, remove it with the “−” button and re-add the current one.

“Rimote can’t be opened” on download

The agent is signed with a Developer ID and notarized by Apple, so a normal double-click should work. If macOS still complains, right-click the app and choose Open once.

Buttons do nothing

Sleep, lock, volume, and mute need no special permission. Media, brightness, and the arrow/Select keys need Accessibility (see setup above). Restart and Shut Down also need Automation access, which macOS prompts for the first time you use them.

Uninstall

Delete the app from your iPhone, and drag Rimote from Applications to the Trash on your Mac. That’s it — nothing else is left behind.